Terms & Conditions

Last updated: January 2025

1. Acceptance of Terms

By accessing and using the MaxHertz website (maxhertz.eu) and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

These terms apply to all users of the website, including clients, visitors, and anyone who accesses or uses our services.

2. Services Description

MaxHertz provides professional audio engineering services, including but not limited to:

  • Audio Mixing: Professional mixing of multi-track recordings
  • Audio Mastering: Final mastering for commercial release
  • Music Production: Full production from demo to release
  • Mentorship & Lessons: One-on-one training sessions in audio production
  • Audio Cleanup: Restoration and enhancement of audio recordings

All services are provided on a custom basis, tailored to each client's specific needs and requirements.

3. Service Agreement

3.1 Order Process

When you place an order for our services:

  • You agree to provide accurate and complete information about your project
  • You confirm that you have the legal right to use and modify the materials you provide
  • You understand that services are custom and non-transferable
  • You agree to the pricing and payment terms as specified in your order

3.2 Project Requirements

To ensure the best results, clients are responsible for:

  • Providing high-quality source materials (audio files, stems, etc.)
  • Clearly communicating project requirements, deadlines, and expectations
  • Responding to inquiries and revision requests in a timely manner
  • Providing reference tracks or examples when applicable

4. Pricing and Payment

4.1 Pricing

Service prices are quoted in EUR (Euros) and may vary based on:

  • Type and complexity of service
  • Project scope and requirements
  • Urgency and deadline
  • Number of tracks or songs

Prices are subject to change without notice, but agreed-upon prices for specific orders will be honored.

4.2 Payment Terms

Payment is typically structured as follows:

  • Prepayment (Deposit): 50% of total fee required to begin work
  • Final Payment: 50% of total fee due upon completion and delivery

Accepted payment methods: Revolut, PayPal, and USDT (TRC20) cryptocurrency.

Work will not commence until the prepayment is received and confirmed.

4.3 Late Payments

If final payment is not received within 14 days of delivery, we reserve the right to:

  • Suspend further work on the project
  • Withhold delivery of final files until payment is received
  • Charge late fees (if specified in the agreement)

5. Intellectual Property Rights

5.1 Client Materials

You retain all rights to your original audio materials, compositions, and creative works. By submitting materials to us, you grant us a limited license to:

  • Use the materials solely for the purpose of providing the requested services
  • Create derivative works (mixes, masters, etc.) as part of the service
  • Store and backup materials for the duration of the project

5.2 Delivered Work

Upon full payment, you receive:

  • Full rights to use the delivered audio files for commercial and non-commercial purposes
  • Rights to distribute, perform, and monetize the final product
  • Rights to use the work in your portfolio and promotional materials

We retain the right to use completed work (with attribution) in our portfolio and promotional materials, unless otherwise agreed in writing.

5.3 Prohibited Uses

You may not:

  • Resell or redistribute our services as your own work
  • Remove credits or attribution from delivered work
  • Use delivered work in ways that violate third-party rights
  • Submit materials that infringe on copyrights or other intellectual property rights

6. Delivery and Timelines

6.1 Delivery Method

Completed work is typically delivered via:

  • Email with download links
  • Cloud storage services (Google Drive, Dropbox, etc.)
  • Direct file transfer (as agreed)

6.2 Delivery Timeline

Delivery timelines are estimates and may vary based on:

  • Project complexity and scope
  • Current workload and queue
  • Client responsiveness to revision requests
  • Unforeseen technical issues

We will communicate any significant delays and work to meet agreed deadlines whenever possible.

7. Revisions and Modifications

We offer reasonable revisions to ensure client satisfaction:

  • Standard services include up to 2 rounds of revisions
  • Premium services include up to 3 rounds of revisions
  • Revisions must be requested within 14 days of initial delivery
  • Additional revisions may incur extra fees

Revision requests should be specific and constructive. Major changes or complete reworks may be treated as new projects and subject to additional charges.

8. Quality Standards

We are committed to delivering professional-quality work that meets industry standards. However:

  • Final quality depends on the quality of source materials provided
  • Creative preferences are subjective and may vary
  • We work to meet agreed specifications, but cannot guarantee specific subjective outcomes
  • If work does not meet agreed quality standards, we will work to resolve issues through revisions

9. Cancellation and Termination

9.1 Client Cancellation

Clients may cancel orders subject to our Refund Policy. Cancellation terms depend on:

  • Stage of work completion
  • Time and resources invested
  • Materials and deliverables provided

9.2 Service Provider Termination

We reserve the right to refuse or terminate service if:

  • Client provides materials that violate copyright or other laws
  • Client engages in abusive, harassing, or unprofessional behavior
  • Client fails to make required payments
  • Client requests services that violate our ethical standards

10. Limitation of Liability

To the maximum extent permitted by law:

  • Our liability is limited to the amount paid for the specific service
  • We are not liable for indirect, incidental, or consequential damages
  • We are not responsible for loss of data or materials (clients should maintain backups)
  • We are not liable for delays caused by third-party services or force majeure events

11. Confidentiality

We respect the confidentiality of your projects and materials:

  • We will not share your materials with third parties without permission
  • We will not use your materials for purposes other than providing the requested service
  • We maintain secure storage and handling of client materials
  • We may use completed work in our portfolio unless you request otherwise in writing

12. Dispute Resolution

In case of disputes:

  1. We encourage direct communication to resolve issues amicably
  2. If direct resolution fails, we will work with you to find a fair solution
  3. Disputes should be raised within 30 days of delivery or issue discovery
  4. We are committed to fair and professional dispute resolution

13. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

  • Natural disasters, pandemics, or health emergencies
  • Technical failures of third-party services or infrastructure
  • Internet or power outages
  • Government actions, regulations, or restrictions

14. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. Continued use of our services after changes constitutes acceptance of the modified terms.

Material changes will be communicated via email or website notice when possible.

15. Governing Law

These Terms and Conditions are governed by and construed in accordance with applicable European Union laws and regulations. Any disputes will be subject to the jurisdiction of the relevant courts.

16. Contact Information

For questions about these Terms and Conditions, please contact us:

Last updated: January 2025
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