Privacy Policy

Last updated: January 2025

1. Introduction

Welcome to MaxHertz ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website maxhertz.eu and use our audio engineering services.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, Telegram username, phone number
  • Order Information: Service type, project details, deadlines, file links, reference tracks
  • Payment Information: Payment method preferences (we do not store credit card details)
  • Communication Records: Messages, inquiries, and correspondence with us
  • Testimonials: Reviews, photos, and feedback you voluntarily submit

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

  • Usage Data: Pages visited, time spent on pages, click patterns
  • Device Information: IP address, browser type, operating system, device identifiers
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve our audio engineering services
  • To process and fulfill your orders and service requests
  • To communicate with you about your orders, services, and inquiries
  • To send you invoices, payment links, and order status updates
  • To respond to your questions and provide customer support
  • To analyze website usage and improve user experience
  • To comply with legal obligations and protect our rights
  • To display testimonials and reviews (with your consent)

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of cookies we use:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
  • Preference Cookies: Remember your language and currency preferences

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

5. Third-Party Services

We may share your information with third-party service providers:

  • Google Analytics: To analyze website traffic and user behavior (anonymized IP addresses)
  • Payment Processors: Revolut, PayPal, and cryptocurrency payment services (only payment-related data)
  • Telegram: For order notifications and communication (if you provide Telegram contact)
  • Email Services: For sending invoices and order updates

These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Security measures include:

  • Encrypted data transmission (HTTPS)
  • Secure database storage with access controls
  • Regular security updates and monitoring
  • Limited access to personal information on a need-to-know basis

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order information and communication records are typically retained for up to 7 years for accounting and legal purposes.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Objection: Object to processing of your personal information
  • Data Portability: Request transfer of your data to another service provider
  • Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the contact information provided at the end of this policy.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Last updated: January 2025
Back to Home